Vida Chain Necklace

Not in love…no worries!  We get that returns happen, so we've made returns easy with $5 returns.

Full price items are eligible for a full refund IF return requests are made within 14 days of the delivery date.    

The following requirements must be met: 

• Items must be unworn, unwashed, undamaged, and with all original tags and accessories attached.
• Sale items are FINAL SALE.
• Return package must be dated within 14 days of the order being received, otherwise store credit will be issued.
• When an item is returned, the original shipping charges are not refunded. 

If any returns do not meet the above listed requirements, you will be contacted and the items will be returned to you immediately at the customer’s cost. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. 

HOW SHOULD I SEND MY PURCHASES BACK FOR A REFUND?

1. Start your return by CLICKING HERE.
2. Once you have found your order, click the "Return This Order" button
3. Select the order or item(s) you would like to return and indicate the reason for your return.
4. Choose a return for online store credit or for a refund. Please note, returns for online store credit will be processed free of charge. Returns for a refund to your original payment method will have $5 deducted from your final refund amount.
5. Print your label and place label on the outside of the package.
6. Drop off at your nearest USPS location.

 RETURNS + REFUND TIME

Once we receive the returned goods, we will send you an email notifying you that your items have been received and are in acceptable condition for a return.  Your payment will be refunded back to the original method of payment within 5 - 8 business days. 

IN-STORE PURCHASES

We try to continually bring newness into our store. Our clients prefer that we bring a variety of different products, rather than a large quantity of the same product.  It is for this reason that all returns must be made within 14 days of purchase.

• Returns made within 5 Days can be credited back to the original payment.
• Returns made within 6-14 Days will be credited to store credit. 

Unfortunately, we do not accept returns after the 14-day period.